Refund policy
Effective Date: 25 April 2025
Thank you for shopping at Nataly GR. We hope you love your purchase, but if you are not completely satisfied, please review our return and refund policy below.
Returns & Exchanges
- You may return or exchange items within 14 calendar days from the date of receipt.
- All returned items must be:
- In unused condition.
- With original tags, packaging, and any accessories included.
- Free from damage, stains, or signs of wear.
Exceptions:
- Jewelry (earrings, rings, bracelets, necklaces)
- Hair accessories
- Bridal and custom-made items
These items cannot be returned or exchanged for hygiene and custom production reasons.
If you wish to initiate a return or exchange, please contact us at info@nataly.gr stating your order number and reason for return. Our team will provide instructions and arrange for courier collection where applicable.
- For returns due to a manufacturing defect, return shipping costs will be covered by Nataly GR.
- For other returns (e.g., change of mind), return shipping costs are the responsibility of the customer.
Refunds
- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 14 business days.
- Refunds will be issued to the original payment method:
- For card payments: refunded to the same credit/debit card.
- For Cash on Delivery orders: please provide your bank details (IBAN, account holder name, bank name, SWIFT/BIC).
- Shipping costs are non-refundable.
- For international returns outside the EU/EEA, any customs duties or related fees will be deducted from the refund amount.
Order Cancellation
You may cancel your order free of charge before it is dispatched.
If the order has already been shipped, please wait for delivery and then initiate a return within the allowed period.
To cancel your order, contact us as soon as possible at info@nataly.gr or call +30 690 738 7352 (Monday–Friday, 09:00–18:00 EET).
Contact Us
If you have any questions about returns, exchanges, or cancellations, feel free to reach out:
Email: info@nataly.gr
Phone: +30 690 738 7352
Address: Eleftheriou Venizelou 56–58, Cholargos, Athens 15561, Greece
We’re always happy to help!
Last updated: 25 April 2025